kyocera brigadier No sound

I am getting no sound from the ear piece of my phone.  Volume is on Max,  works fine on speaker phone, and can hear it ring, but when I use it without a bluetooth, or speaker option, I can hear Nothing.  I have tried cleaning the speaker jack (which I have never used) and doing a soft reset, but Iget no sound out of my phone

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Re: kyocera brigadier No sound
Customer Service Rep

Elizabeth, we want to make sure your phone is up and running properly. We are here to help. Sounds like we need to provide you with some personal troubleshooting. Please send us a private message by visiting our Facebook page or sending us a DM to ______@VZWSupport on Twitter. This way we can further assist you.  

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