lost ringtones

[MarioClement]

Did a reset and lost my ringtones for both gmail and the phone. How do I restore them?

[Nan2015]

The same thing happened to me -- when I look at the VZ site, my ringtones are all there, but I can't figure out how to re-download them.  Did you ever get help on this issue?

[vzw_customer_support · Accepted solution]

We want to see you back up and running with your ringtones! Have you logged into My Verizon and completed the Media Retrieval? http://vz.to/1KTMAf1
YosefT_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Nan2015]

The problem is, it’s not a NEW phone, it’s the same one I had when I got the tones in the first place. I find them on my media list as active, but have no options to re-download or otherwise access them for use.

[Gregbra]

The link in your solutions doesn't work.

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.