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my phone is stuck on Moterola M - what do I do?

my phone is stuck on the Moterola M.  I have tried to reboot unsuccessfully.  help?

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Re: my phone is stuck on Moterola M - what do I do?
Customer Service Rep

Yikes, that does not sound good, kkrat. We will do our best to get your phone working properly right away. When did this start? What happened on the phone before this started?
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