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phone is off, somewhere in house, can i send a signal to it even though it's off
MARMAH81
Newbie
‎05-16-2018 09:52 AM

my daughter's phone is turned off - and now lost somewhere in the house.  Can Verizon send a signal to it even though it's turned off?

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Re: phone is off, somewhere in house, can i send a signal to it even though it's off
lukevinyl
Specialist - Level 2
‎05-16-2018 09:58 AM

That is not a possibility.

The phone needs to be powered on to either have a connection/communication with wireless network, Bluetooth, Wifi, etc....

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Re: phone is off, somewhere in house, can i send a signal to it even though it's off
vzw_customer_support
Customer Service Rep
‎05-18-2018 10:12 AM

I appreciate you taking the time to help out our fellow community members, lukevinyl.

 

@MARMAH81,

 

I'm sorry to hear you've lost your daughter's phone. I completely understand the importance of making sure you're able to find it.

 

As lukevinyl mentioned, we are unable to send a signal to the phone to locate it. Did you have the Find My Device option turned on? The phone needs to be turned on in order to be located using Find My Device http://spr.ly/6580D5Sba;

 

If you are unable to locate the device, do you know if you have insurance on the line? If so, you can file a claim here

http://spr.ly/6581D5Sbx;

 

Keep us posted if you need further assistance.

 

 

JohnB_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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