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phone not charging
katydid1955
Newbie
‎07-18-2017 09:05 AM

my phone was charging and now wont even turn on. any idea what is going on?

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Re: phone not charging
vzw_customer_support
Customer Service Rep
‎07-20-2017 09:11 AM

I’m sorry to learn that your device won’t turn on, Katydid1955. Let’s get some additional information and explore ways to resolve. Is there any physical or water damage to the device? Did you recently install/update any software/applications?

In the mean time, please try to do a soft reset as per this link: https://www.verizonwireless.com/support/knowledge-base-202565/

AntonioC_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: phone not charging
LOROAT11
Newbie
‎08-14-2017 12:04 PM

my phone will not charge

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Re: phone not charging
vzw_customer_support
Customer Service Rep
‎08-16-2017 12:29 PM

LOROAT11-

It can certainly be a cause for concern when your phone won't charge. What kind of device do you have? How long has this been going on? Have you tested a different charger?

EricaC_VZW

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Re: phone not charging
KF4YPD
Newbie
‎08-17-2017 06:53 PM

I am having the same problem after installing latest software update yesterday. Phone will not charge, and fully drained the battery in about 6 hours of standby. Battery usage in settings showed cell radio was working at full blast, even in airplane mode. Now am unable to charge, tried several known good chargers and cables, am unable to get even a charging indicator now.

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Re: phone not charging
vzw_customer_support
Customer Service Rep
‎08-17-2017 07:22 PM

KF4YPD,

Thank you for bringing this to our attention. We certainly want to make sure that we can figure out your charging troubles. What is the make and model of your device? Is this the Android OS update?

NicoleT_VZW

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Re: phone not charging
KF4YPD
Newbie
‎08-19-2017 07:28 PM

HTC One M9, and as described above, after installing the latest update pushed out last week, drained the battery from 100% in about 6 hours, and have been since unable to get any charge back into it.

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Re: phone not charging
SUSWAY60
Newbie
‎08-21-2017 05:13 AM

Having the same problem.  After update last Friday phone died after a few hours. Even when not using it. 

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Re: phone not charging
vzw_customer_support
Customer Service Rep
‎08-21-2017 07:42 PM

KF4YPD,

Thank you for that clarification. It certainly sounds like we need to further investigate your device. Are you able to take the device into a corporate location to have it looked at? If not, we can continue right here.

NicoleT_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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