"Network Not Available" for over 24 hours?
WendyBook
Newbie

Is Verizon experiencing network outages in the DC/MD area? I haven't been able to send or receive an e-mail over my phone (or access the Web) for over 24 hours. What's up? Thank you.

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KathyH_VZW
Verizon Employee

Hello WendyBook! Let's find out what's going on. Can you provide us with a zip code please? Also, is this effecting other Verizon Wireless customers?

bobbyn_vzw  Follow us on Twitter @VZWSupport

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WendyBook
Newbie

I'm in zip code 20814, in Bethesda, MD. I can now receive e-mail, but

phoning (hearing) is difficult from my building and always has been. Both

people, on either end of the conversation, basically have to shout. I

borrow a friend's phone (he uses T-Mobile). You'll see people outside our

building (called the Chase) phoning from outside--even today, a very cold

day.

On Fri, Feb 13, 2015 at 2:59 PM, KathyH_VZW <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep

WendyBook,

Happy to see that your email is working again! When did the trouble start with the audio? Did the problem start when your email trouble began? You said that you see people outside of the building. Do you mean there are other VZW mobile users having trouble with indoor signal? Is the audio back to normal when you make calls outdoors? How many bars of signal strength do you have indoors? Outdoors?

BrianP_VZW
Follow Us on Twitter @VZWSupport

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WendyBook
Newbie

Phone reception is poor inside my building for Verizon users, and has been

for at least the four years that I've lived her (zip code 20814, downtown

Bethesda, Maryland). I get about one or two bars. People place and receive

calls outside the building when possible, even though it's less private.

Sent from my Verizon 4G LTE Smartphone

On Sun, Feb 15, 2015 at 7:18 PM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

That must be challenging to do on a regular basis WendyBook! From what you've said, this issue is mainly inside your building, correct? Service elsewhere seems to be ok? It could be something in th building interfering, causing bad/no service. I would recommend a Network Extender. This is a great device for indoor service! http://vz.to/IHRT6h

Thank you,
VanessaS_VZW

Follow us on Twitter @VZWSupport

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