1 Solution
No matter what I try, I'm unable to activate Wi-Fi calling on my Samsung Galaxy S8. I'm going to setting -> Connections -> Advanced Calling -> Activate WiFi Calling. This is frustrating because I live in an area with poor cell service.
Here's what I've done so far to trouble shoot:
After all of these, I still just get a message, "Unable to activate Wi-Fi Calling at this time. Please try again later," when trying to activate. Please help.
Solved! Go to Correct Answer
So I tried most of the above steps, then I thought, maybe I just need to turn wi-fi off and then try setting it up. That did the trick! Just turn wi-fi off and try to verify your emergency contact information. This worked for me.
Where is your WiFi signal coming from?
I'm sorry to learn that you are unable to activate WiFi Calling, Deepchampagne. We are committed to resolving this issue for you.
Have you ever been able to use the WiFi Calling feature at the trouble location?
Are you able to use the WiFi Calling feature in other locations?
What is the ZIP code for the trouble location? I would like to take a look at coverage in that area.
Antonio_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
ANSWER:
Settings > Apps > Show System Apps > View: Disabled >> Enable "My Verizon Services"
Make sure HD Voice and Video Calling is on.
Wi-Fi calling does NOT work on unlocked phones. The phone needs to be a Verizon model.
KEVVAR3 wrote:
ANSWER:
Settings > Apps > Show System Apps > View: Disabled >> Enable "My Verizon Services"
Make sure HD Voice and Video Calling is on.
Wi-Fi calling does NOT work on unlocked phones. The phone needs to be a Verizon model.
On MOST unlocked phones
Thank youuu
Why in the world would you have to have Video Calling on I dont know but it fixed the issue
@KEVVAR3 wrote:ANSWER:
Settings > Apps > Show System Apps > View: Disabled >> Enable "My Verizon Services"
Make sure HD Voice and Video Calling is on.
Wi-Fi calling does NOT work on unlocked phones. The phone needs to be a Verizon model.
Glad to read that you were able to fix any issues you had with Wi-Fi Calling. Let us know if there is anything else we can assist with. Thanks.
RogerZ_VZW
I am having the same problem. I have tried everything in this thread, but it still won't work. I have a Samsung S10, purchased yesterday. We live in a remote location with no cell service, so have to rely on our home Wi-Fi to connect. My old S6 Edge never had this problem. I have a notification that reads "Tap here to update emergency location information." But when I do, I get this message, "Unable to activate Wi-Fi Calling at this time. Please try again later." HELP!
RandlSon, we understand the importance of Wi-Fi Calling, especially if you live in an area where service is not the best. Wi-Fi calling is a network feature. This means when you first activate it, you must be in a stable 4G LTE Verizon Wireless coverage area. After it has been activated, you can use the service anywhere Wi-Fi is available. The initial activation however, does require you to have adequate service. Please see the link below for details.
https://www.verizonwireless.com/support/wifi-calling-faqs/#enable-android
JoshuaC_VZW
Thank you Joshua. The nearest 4G LTE Verizon Wireless coverage area is an hour-and-a-half drive away. So I will try it next time we get to town.
I completely understand, RandlSon. We are confident that Wi-Fi calling will help you with your indoor coverage. Please keep us updated on your progress.
GersonG_VZW
Had the same issue following June 6, 2019 update.
Went into Apps/View System Apps/My Verizon Services app, then go into Permissions and enable all of them. That forced the phone to finally prompt me to enable Wifi Calling and that fixed everything.
This didn't work for me, very annoying. Started after the June 6, 2019 update.
Same boat, Galaxy S8+
I was able to get it to work, you have to enable all of the Verizon Services permissions, then Restart the device.
I've tried everything suggested in this thread and it still won't work... I just want to get rid of that dang notification at this point!!
It is never good to hear that you are unable to activate Wi-Fi calling. Let's look into this together to get the feature set up or at least stop the notification. What make and model phone do you have? Are you in an area with a strong Verizon Wireless LTE connection? Here is a link with more information on Wi-Fi calling. https://www.verizonwireless.com/support/wifi-calling-faqs/
DerekR_VZW
So I tried most of the above steps, then I thought, maybe I just need to turn wi-fi off and then try setting it up. That did the trick! Just turn wi-fi off and try to verify your emergency contact information. This worked for me.
Thank you, CornDawg, because after several hours I'll never get back -- including an hour with Verizon tech support which is like 7 hours in h*ll (the forum here wouldn't accept the technical term for the Verizon support experience) -- there was a whole lot of nuthin... until your solution here which actually worked. All the Verizon employees in this thread are, as ever, completely useless.
Turn your wi-fi off, people, turn on wi-fi calling, turn wi-fi back on, and you'll be done.
Thank you Corndog!!!!!!! You are a genius!!!!! Who would imagine that you could not turn on wifi-calling while you are connected to wifi?
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