I upgraded my IPhone for the Droid Maxx a few months ago. I started receiving error messages with text messaging shortly after. (Unfortunately messaging has stopped.) I was unable to intermittently send or receive text messages. I restored my phone back to factory and the issue was fixed for a few days and then reoccurred. My daughter had the Droid Ultra and was receiving the same error messages. Verizon sent us both replacement phones. A few days later, we both started receiving the error messages again. My daughter went to the Verizon store and after spending two hours going from one person to the next was finally given a Samsung phone with the caveat that her account would be credited the additional $100 dollars the upgrade would have cost. When I received the bill, there was an equipment charge. We contacted Verizon and they said they canโt find any notes that she was told she would not have to pay.
My replacement phone started receiving the same error as the original one. I restored it back to factory several times and the error message returns. I talked with Verizon Customer Support and Technical Support several times and was told by 2 staff that this is a known issue with the Droids.The last call, I spent over an hour on the phone with Technical Support restoring back to factory, deleting apps, and updating the software. The error returned the next day. After talking again with Customer Support, Technical Support, and Technical Support Supervisor, I was told that I signed an agreement for a 2 year contract with them and I am not eligible for an upgrade unless I want to pay for a new phone.
My phone is basically useless and I have spent hours and used countless minutes talking to Verizon, and a lot of data reformatting and reinstalling software on my phone. Verizon is selling phones with known defects to customers and refusing to replace them with phones that work.
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