I have a “remote call” notification on my phone. I do not know what it means, how it got there or how to get rid of it. Any ideas?
And you don't have a RemotePhone app on a PC that works with/controls your phone? Can you provide a screenshot? Which model phone do you have?
See if this helps:
Twinkle56, new icons can be alarming when you have no idea what they are for. We'd like to take a closer look at what you are seeing and why. Which make and model phone do you have? Do you recall adding any new apps, games or software recently?
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hello, I had this "remote call" screen a few months ago and did some searching and it looked to be associated with messages+.. I made sure none of my tablets or other devices were connected to that app and then disabled it. I also turned off advanced calling and WIFI calling and then back on and hadn't had the issue pop back up until last weekend. I went out of town and the signal was so poor where I was at that it dropped to 1x or no signal at times throughout the weekend. I still have messages+ disabled and the only 2 ways for me to get rid of the remote call screen is to 2 button reset the device or now go in and turn off and back on advanced calling. Within the past 30 mins I removed the feature and re-added to see what happens. I have the Note 8 with build number: NMF26X.N950USQU1AQI5
Please let me know if you need any other info to help with this.
This is happening to 2 Samsung phones on my account. The fixes mentioned so far are unacceptable and do not fully resolve the issue. Users should not have to reboot, uninstall/reinstall, turn off any features, etc. This has been an ongoing issue for at least 7 months according to forum posts.
What is Verizon doing to fix the issue?
Symptom:
Remote Call appears under the notifications
Upon opening users see a pull option
Possible remedies so far:
Reboot the phone
Turn off Message+ integration/connection to any connected devices (tablets, etc.)
Turn Off Advanced Calling (HD Voice and Video calling capabilities)
Phone Verizon support and have them uninstall/reinstall Advanced Calling feature
This just started with mi phone tonight,has anybody found a solution?
Apparently not. Brand new phone and it has issues. Aggrevating.
Hsmom24, ensuring your brand new phone works without a hitch is a must. Help is here. What is the make/model of your device? Are you currently using Verizon Messages plus? Is Advanced Calling currently enabled? Please advise.
NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Galaxy S8+, I do not use Verizon messages +, and I turned off adv xalli g and then turned it back on. No change.
Hsmom24,
I appreciate the added details. Let's take a close look at the account. Please respond to the Private Message I have sent.
DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Galaxy S7 Edge; yes use messages+ on both phone and laptop and desktop. Last night for first time the Pull confserver appeared while I had set up a conference call from mobile phone; and it disconnected both calls. How do I delete this feature which disconnected my call?Galaxy S7 Edge; yes use messages+ on both phone and laptop and desktop. Last night for first time the Pull confserver appeared while I had set up a conference call from mobile phone; and it disconnected both calls. How do I delete this feature which disconnected my call?
Thanks so much for the information, pdoyle35 and community. Our network team & Samsung are aware of the Remote Call notification. A resolution has started to roll out to customers very recently and will progress to everyone very soon. I hope this is helpful information.
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
FIX THE PROBLEM, VERIZON! I have to reboot my phone to get rid of a problem that you've had for over a year?
@SDTangler1 We're sorry to hear that you're having issues. We're here to assist. Can you please provide us with more specific details regarding your specific issue? What's the exact problem that you're having? What's the make/model of your device?
JoelD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No idea why it's there, but here's the fix:
Go into "Settings,"
"Wireless networks"
"Advanced Calling"
- Disable the advanced calling/HD/video feature.
The problem goes away without having to restart your phone.
Guess what problem is now BACK, thanks to the recent FORCED update. Oh for the love of pete, please don't do this again verizon, I just just starting to like you..
Thank you for reaching out to us! Our customer's satisfaction is our top priority. Tell us more about what is happening. How can we be of service?
Rogelio_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Start a new topic or ask questions in the open forum.
