NWRAINE, having all of you pictures is very important. I want to make sure that we check out a few different things. Did you have your device backed up with the Verizon Cloud? After the update, were you missing any other information on the phone (contacts or applications)? Please keep us posted.
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!