screen time out
NELTEA74
Newbie

why does my screen go black after 5 seconds while in a phone call? I want it to stay on.

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2 Replies
bearone21
Legend

settings/display/screen timeout....set to never!!

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vzw_customer_support
Customer Service Rep

You have a great question at hand NELTEA74. We know how important it can be to keep your screen on while on a phone call and weโ€™d like to help. This feature is set on your phone so you donโ€™t accidentally touch your screen when you hold the phone close to you. There could be a setting we can change to turn it off depending on your phone model. What type of phone are you currently using?

 

Christian_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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