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verizon customer service a nightmare

MY phone now suddenly will not charge. Trying to get help at 4:30 in morning is a lost cause. I have had impossible times trying to get verizon on the phone in the past and consider their customer service response a disaster since I can never get to a live person and when your cellphone is dead and not able to respond to texts, this lack of customer service is a joke.,

Re: verizon customer service a nightmare
Customer Service Rep

One of our main goals is to provide you reliable service and a great experience in all our platforms. Let us help with your device charging issues. Please tell us, what model is your device and is the software up to date? Are you using the original charger?