voice mail: everyone tells me my box is full but I show it empty. help!
linda810
Enthusiast - Level 1

people tell me they want to leave a message for me but they get 'mailbox full.'  I see no messages in voice mail.  what do I do?


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Snn5
Legend

Have you called your voicemail to check messages?  Is it set up properly?  Might need Verizon to reset your VM.

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linda810
Enthusiast - Level 1

Yes, shows zero messages.  Will bring phone back to Verizon.  Ready for an update anyway.

thanks!

vzw_customer_support
Customer Service Rep

Help is right here, front & center linda810! Were you able to get your voice mail issue resolved? If not then what model Android device do you have? Do you have any saved voice mail messages on your device? Also, do you use any 3rd party calling apps? For example, I have Google Voice and it used to route calls to its voice mail instead of the standard Verizon voice mail. I want to make sure that this isn't the case with you.


ArnettH_VZW

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Tuckf15
Newbie

Same here.  Since I conduct a lot of business from my phone, this is unacceptable to have an empty voicemail but tells callers it is full.

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

Good morning Tuckf15, The original thread is a bit old so we wanted to confirm the situation. People are calling your wireless number and receiving a message that your Voicemail box is full? How long has this been going on? Have you been able to confirm that your Voicemail box is empty? 

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