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what is this and how do i get rid of it
DIASME18
Newbie
โ€Ž08-11-2017 12:54 PM

Screenshot_20170811-120012.png

this application keeps popping up while I am in the middle of looking at stuff. I have no idea why it pops up nor how to get rid of it. Anyone know what it is and how to turn it off?

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bearone21
Legend
โ€Ž08-11-2017 01:11 PM

settings/applications-application mgr, scroll down & try to uninstall.

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DIASME18
Newbie
In response to bearone21
โ€Ž08-11-2017 01:27 PM

Yea, but what is it called?

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Ann154
Community Leader
Community Leader
In response to DIASME18
โ€Ž08-11-2017 01:54 PM

You likely have application that is pushing ads to the phone. You might need an air push or ad detector to figure out which application it is.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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bearone21
Legend
In response to DIASME18
โ€Ž08-12-2017 10:23 AM

i have nooidea, i'm only seeing a little over an inch of what's on your screen!!

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Ann154
Community Leader
Community Leader
โ€Ž08-11-2017 01:55 PM

Side note.

Uninstall the es file explorer app from the phone. It is full of ads and usage trackers now since the company was sold.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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DIASME18
Newbie
In response to Ann154
โ€Ž08-11-2017 02:18 PM

Why do you think this is es file exp. That screen shot i attached to my question does not look like the d's hi and it is not landed with the app name. That's why I'm asking what is it?

Sent from my Verizon, Samsung Galaxy smartphone

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vzw_customer_support
Customer Service Rep
In response to DIASME18
โ€Ž08-13-2017 02:39 PM

Diasme18, let's work on getting your screen back to normal. I know how frustrating it is to see these ads on your home screen. When did you starting this on your home screen? Have there been any recent changes to your device (Software updates, new apps, games, etc.?

GersonG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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kathy65793
Master - Level 1
โ€Ž08-12-2017 12:40 PM

If you have the developer options working on your phone  ( about phone -build number - tap several times til it turns on )  Then go to settings- developer options--running services you will see on there what is running on your phone at that time.Then all you have to do is tap what is running and hit stop. Remember somethings have to run to make the phone work but there is a lot of things that does not need to be using up all the battery for the phone to work right.

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ron3865
Enthusiast - Level 1
โ€Ž08-13-2017 03:17 PM

It came with an unrelated app you recently loaded. Delete the latest apps one at a time and you'll get rid of it.