We understand the importance of being able to use your phone while traveling TimGannon. We are happy to help. What is happening when you try to use the phone? Have you already set up your account for International usage http://vz.to/1UwAOeV ?
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!