when i update a contact, old information still shows up
dberry1052
Newbie

when i edit a contact, the old information that i deleted still shows up....i want to get rid of the old info and update to new, but the old date stills tays   what gives?

Labels (1)
0 Likes
4 Replies
bearone21
Legend

if the contacts are in gmail, update that one too, or do it 1st & the phone should sync, if the phone is set to sync with pc/mac.

0 Likes
jav6
Champion - Level 3

It sounds like it is being restored/synced with a backup source (cloud?).

...Just another VZW customer...trying to offer some assistance...
0 Likes
vzw_customer_support
Customer Service Rep

It's important your contacts update as needed, dberry1052. Let's take a closer look into what's going on. What is the make and model of your phone? Are you backing up your content with the Verizon Cloud or any other backup source? Are you editing the contact from the phone? 

 

Danielle_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Ann154
Community Leader
Community Leader

Are you editing it in the only place the information is stored?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes