wifi
SREALE03
Newbie

why did my wifi quit working on my phone but it works all other phones that enter into my home

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3 Replies
kathy65793
Master - Level 1

What type of phone do you have. Did the phone get an update recently?

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bearone21
Legend

just once or all the time??

wi-fi unchecked? need to input password!!

if you didn't select smart switch.

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vzw_customer_support
Customer Service Rep

SREALE03, making sure your device is able to connect to your home Wi-Fi is a priority. Allow us to further investigate the details. Can you please provide us the make/model of your device? What happens when you try to connect your device to your Wi-Fi network (error message, connects/disconnects)? Also, does your device have trouble connecting to any other Wi-Fi network?

 

SylviaT_VZW

 

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