I ordered 04/30/24, the last day it said the free Amazon 65” tv promotion was available. I was planning on waiting a few months to switch to Verizon but since that deal was out I just made the switch and clicked the deal before I checkout. Now it’s been 30 days after activation and I haven’t reviewed any confirmation, email, text, or anything related to that promo??
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Thank you for this info. Let's take a look at the account to gather more info. I have sent you a Private Message.
-Natasha
Thank you for reaching out about the Amazon TV promotion. Have you checked your spam folder as well? When you go into your online account is there a redemption tile?
-Melissa
appreciate you getting back so quickly!!
All my emails were deleted when I got this phone so I don’t have any emails or confirmations from the day I ordered. But there was a redemption tile on my account for a few days but everytime I would click it, it would bring me to a Q&A page. But now today the tile isn’t there. I did screen shot it though and I’m glad I did since it’s not there now.
I posted about this just a few minutes ago too , I called yesterday about it and today my tile disappeared as well
That’s why I’m glad I got a screenshot. I didn’t switch and get a new phone 6 months early for no reason lol. I saw the offer and took it and now I don’t even know if I’m able to get it.
What happens when you try to redeem it? Are you getting an error message? ~Peter
https://www.verizon.com/support/amazon-tv-65-faqs/
Tile disappeared yesterday and is back today but if I click it, it brings me to that link above.
Gives me no option to redeem anywhere
Thank you for this info. Let's take a look at the account to gather more info. I have sent you a Private Message.
-Natasha
Hello, Shaneyates. Help is here as we always want to see our customers take part in their promotion. Please share more details as I do want to ensure we are on the same page. Which service did you begin to qualify for the promo in question?
-Natasha
Same here, I signed up for services over 30 days ago and never received the TV offer in my email. It does not appear in my profile. I have called Verizon 3 times, spending hours on each call, and they only open tickets, to which I receive no responses. The services are good, but customer service is really lacking. They are neither competent nor professional in providing a definitive solution. They just waste time and justify it as a system error. Even so, I still haven't received the TV or an explanation. Horrible!
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