Has anyone actually redeemed and received the 65” Amazon fire tv? Every time I try to redeem offer it takes me to the Amazon website and I’m told the code is invalid. I’ve spoken to Amazon customer service and they told me it’s a Verizon issue. I’ve contacted support NUMEROUS times but nothing ever gets done! I had one agent tell me to wait until a certain date and I did, and guess what…..code still doesn’t work. I even received the email from Verizon stating o can redeem the offer. I’m not sure what else to do. I’m tired of the chats and phone calls to customer service
We will be glad to help. What happens when you try redeeming the promotion through the email? Have you been able to locate this promotion on My Verizon?
~Geo
I have the same issue
We want to make sure you don't miss out on this great deal. To get started, can you tell us when did you make your purchase?
~Freddy
June 3 2024 my service was turned on, so i should have been able to get it on July 3rd; called and the rep did an escalation form. Still can't get the TV. It says the code is invalid.
hello Jazigiersch. Was this for new service? What plan are you on? Are you attempting to redeem on an app or using our website?-Joe
Yes it was for new service, I'm on the highest plan & through the verzion app. This is ridiculous. Now the offer tab is gone and the last day for me to redeem the offer was September 2 2024. I want my tv I got promised for the promotion or I'm going to report verzion to the Federal Trade Commission.
Thank you for the additional details, Jazigierisch. We want to ensure that you receive all of your eligible promotional offers. Be on the lookout for a Private Message from us so that we can take a closer look at your account and investigate your experience further.
-Andi
No, I don't want a private message, i want my tv. In the past couple weeks, I have talked to 2 representatives and a supervisor over the phone. And they all tell me to wait another week, wait another week, let them fill out a form. I feel like, and I'm sure the other customers feel the same, we feel like we're being lied to. The only reason I left at&t was because of the TV promotion.
Jazigierisch, we understand that this has been an ongoing situtation and that your goal is to receive a resolution. Our goal is to ensure you receive all of your eligible offers as well. We sent a private message so that we can review your account details and investigate your experience further.
-Andi
Did you ever get your t v? We are trying to get our $400 Samsung appliance promo and our $100 gift card promo. Please let me know where to report verizon for their unfair practices.
Hello. We want yo to get the promotions you qualify for. Please tell us, have you received a confirmation email?
~Maria
Same situation here! So frustrating!
Did anybody get this resolved I’m in the same boat and it’s been nothing but back and forth and nothing.
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