Anyone else having trouble receiving their $200 new activation perk?
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I joined the Verizon network last May moving 5 lines over from another service that I had been with for over 20 years. The initial rep (Duke) that I had been chatting with sold me with the $200 gift card per line that I ported over. I ported 5 lines. Still haven't seen those gift cards. 1st problem was that he never explained how to watch for them. I assumed this was something that would come through mail. After waiting MONTHS, I finally reached back out through chat and explained everything to "Gerson". He assured me that he would help get it resolved and had successfully escalated the issue and they would get it taken care of. Waited another full month with no response. Reached back out a second time and this time got "Athena". She reviewed all previous notes on the account and the last statement she made to me was "All is good now! We have successfully submitted a ticket for your rebates. Rest assured that this will be taken care of by our back office, and this will be taken care of within 5-7 business days." Also while talking to Athena, I commented on the recent $4/line increase that was just made. Granted our family has 5 lines. I asked her if there was another plan that would work better for us to save a little money. She checked and in fact there was. She successfully changed us over to that plan. After waiting another 10 days or so with NOTHING from them, I reached out again on 2/22/24, this time with Pearl. After checking notes and checking for a resolution, she comes back to say that they denied it because I changed the initial plan. NOBODY EVER SAID THIS REBATE WAS ATTACHED TO A SPECIFIC PLAN! And, this was all initiated PRIOR to that plan change, which was due to THEIR RATE CHANGE! She advised me to call customer service. After being bounced around between customer service, rebate department, being cut off and 2 hours of my time, I finally talked to a guy named (ANDY) I think, who said they would send it back again and get it taken care of…
Still nothing as of 3/5/24, this is $1000 worth of gift cards (rebates). I have wasted hours of my life and have a file 2 inches this of printed conversations. I feel a bit of bait and switch to get my business. I am about to move on to BBB or FTC. This is beyond ridiculous.
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Sorry about your experience, but you're not alone with having trouble getting the switcher rebate. With you having changed plans after porting in, not sure if it'll work anymore, but see the tips in this thread:
I'm not a Verizon employee, just another customer trying to help.
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Hello, Caseyreb, we know it's important that you receive your promotions. I'm sorry to hear there was an issue as far as your plan. So we can take a closer look, we will be reaching out via Private Message.
-Lauren
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Well, I couldn't even get a requested supervisor. Not holding my breath, but I will give you a few days to resolve before I take this further...
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I've spent multiple business days begging and pleading my case to get one on the line before a supervisor ACTUALLY took my call...not once either, this has happened 3x since switching 2 months ago... It's truley unbeleievable how they're the only one capable of handling literally anything at all for us.
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Yessss, I have 3 ports and 3 new s24's all of which were activated in the promo period, and I have a $500 bill that backs that up. Yet one of the numbers status page says denied because it wasn't activated within the promotion date range, and the other 2 are still.stucknon "awaiting offer terms fulfillment" or whatever its said since the day after I submitted them. After spending over a grand to switch to Verizon, I don't have an extra 500 fue to their own billing issues and system errors, so im currently on a promise to pay, HOPING these stupid gift card show up because I literally cannot afford to pay a $500 phone bill right now, directly after coming out-of my pocket over a grand total in the past 60 days for device taxes and down-payment's. He whole switch has been a literal nightmare from every angle and 3ven though I do.like the service and the customer support is great - the SYSTEM is dilapidated and is quite literally the same system they've been using since I last was with Verizon, when I purchased the HTC HERO on launch day... or what most techies consider to be the first smart phone. The system does not allow any kind of manual overrides, credits, or any account changes at all to be made by anyone other than supervisors, or "account pro specialists", and getting one of them on the line I've been able to accomplish 3x in the past 3 months because my financing kept getting revoked. 2 of those 3 times, it took me a full business day sitting on the phone explaining to lower teir reps exactly why I needed to be graced with a supervisor on the line because thats apperently such a wild request...?
Overall I'm happy with the service, but this billing issue along with the literal 50+ hour work week I put into making this switch even possible at all is 100% unacceptable. They attempted to credit my bill and make it right, but unfortunately that was not nearly enough for the autopsy to go through that I was expecting to pay for just over $200...NOT just over 400... totally unacceptable from so many angles, and now we have this. The $200 gift card issues, one already being denied, the other 2 saying rhey should be processed on or around 03/07/2024 on the status page...well, it's 11-14 days past that date at this point, sooo...if a SUPERVISOR WOUKD BE SO KIND AS TO GRACE ME WITH A CALL-BACK, tp square these issues away, I would be seriously greatful. I refuse to spend another entire day if my life on the phone in an attempt to reach somebody capable of handling a single one of my billing and promo "manual over ride" related issues, if you will.
Good to know I'm not the only one with serious doubts about this pretty serious switch we've all committed the next 36 months of phone and service payments to... dosent seem like anybody on the line understands that at all. Especially coming from t-mobile where everything is pretty cut and dry, and what you are advertised is exactly what I always received for the past decade straight, to go to putting entire work weeks in to get what I was promised all of sudden? Not just culture shock, but my time needs to be compensated and this ridiculous bill I currently have should honestly be taken care of in full, as a courtesy in my particular situation, to say the very least.
Thanks for posting this, I was starting to think I was the only one having issue after issue everytime I've relied on Verizon and their advertised promos to just work they way they're supposed to at all - now that my numbers are ported - it's like a "psych, we got your numbers now, you're stuck like it not" type of thing thats making me extremely upset at this point. Not a very good way to handle new customers who've specifically switched from another carrier with much better billing systems and just overall better customer satisfaction than what I've experienced as a new customer so far...again, to say the least about that topic.
