Apple Arcade, Hulu and ESPN+ are included but it says no subscription

Sunflower214
Newbie

I have the appropriate plan for the perks 5G Get More. I enjoy my access to Disney+ very much. That is always smooth sailing but I am not able to enjoy the other perks like ESPN+, Hulu and Apple arcade. These are all included but only Disney+ works. When I go in the hulu app and espn app, each say “no subscription “ under the area that should show my disney bundle subscription. I need help. Apple arcade has no section to click to set it up for free. It is not a trial. It is a perk that is included in my plan.

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3 Replies
vzw_customer_support
Customer Service Rep

Please tell us, did you have an account prior to this promo? Have you tried through My Verizon?

~Geo

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I have only had one Verizon account and never had issues with plan perks. It is not a promo. It is a perk that is part of my plan for free but only Disney+ works. I have no access to apple arcade(no link to set it up), hulu and espn+ was working actually like months ago but now I wanted to use them again; it suddenly stopped working. What do I do?

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vzw_customer_support
Customer Service Rep

Thank you for the details. The last thing we want is for you to keep having issues. What error messages do you get when you try to use your Disney Bundle? 

 

Here's a link specific to your Apple Arcade: https://www.verizon.com/support/knowledge-base-237109/ and another for Apple Music: https://www.verizon.com/support/apple-music-faqs/

~Jesse

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