Call Forwarding
rdamurphy
Enthusiast - Level 1

So, I left my phone at home.  I signed into MyVerizon to forward my phone so I wouldn't miss any important calls.  BUT, Verizon requires I send a text authorizing it to be forwarded TO THE PHONE I LEFT AT HOME!!!

Seriously?  Did anyone think this through?


0 Likes
Reply
1 Solution
vzw_customer_support
Customer Service Rep

As someone who likes to keep things separate (for instance, I do not integrate texts with My Verizon), I can understand your point, rdamurphy. While increases in security are great protection, at times such as these, they can impede what needs to be done. I see you posted this two days ago, so by now, it is not an immediate issue. You can rest assured I will send feedback to the right people who will work on ways to keep security high while offering suitable options for situations such as what you experienced. 

-George

View solution in original post

0 Likes
Reply
3 Replies
vzw_customer_support
Customer Service Rep

As someone who likes to keep things separate (for instance, I do not integrate texts with My Verizon), I can understand your point, rdamurphy. While increases in security are great protection, at times such as these, they can impede what needs to be done. I see you posted this two days ago, so by now, it is not an immediate issue. You can rest assured I will send feedback to the right people who will work on ways to keep security high while offering suitable options for situations such as what you experienced. 

-George

0 Likes
Reply
rdamurphy
Enthusiast - Level 1

I did try signing into the website to use VText, but the texts showed up on my phone but not in VText.  I just tried to reply to this by clicking the link in the website and had to go through a ton of rigamarole to sign into the website.  I put in the wrong password, and it took me through the entire process just to throw me back to the log in page with no explanation.  Then I had to walk downstairs to get my phone to "authenticate."  Sheesh.  This isn't Fort Knox, or the Pentagon.  I have been a Verizon customer for 25 years and the only thing that hasn't improved in the slightest is the MyVerizon website.  It's a disaster.  Nothing ever works.  I had to switch the numbers on two phones recently, and it literally took 2 HOURS with Tech Support after the website flummoxed it all up.  No kidding.  Why even offer the features if they don't work?


0 Likes
Reply
vzw_customer_support
Customer Service Rep

Your input matters to us! The goal on our website, app, or in reaching out is to provide a seamless experience. I regret this has not been the case for you. Our team is here around the clock to better support you in troubleshooting those features. If there is any remaining feedback on your mind, PM us.

*Eli

0 Likes
Reply