I was given a Chat ID for a recent chat with Verizon. Until May 10 2023 I was able to copy the text and save it to notepad. Recently they changed it so the text could no longer be copied and I have to take screen shots. I missed the first part of the conversation where the agent made all the changes to my account. How do I get a transcript of the chat with the Chat ID I was provided?
Thomas792, we're sorry to hear that you missed the first part of the conversation. There isn't a way to acquire a copy of the transcript after the chat has closed. We apologize for the inconvenience.
~Jesse
I just ended a chat conversation where I specifically asked an agent if Verizon still has the practice of throttling data speeds on the unlimited plans. They told me no, they don't do that anymore. I went to the unlimited data contract details and it says clearly that Verizon still slows the data speeds at certain intervals depending on your plan. When I called her out on what she said, she lied again. I copied/pasted what she said to me and told her I don't need any more help. When I ended the chat, there was a link to fill out the survey, which I usually do after these chats. The link said the survey wasn't available. When I googled how to retrieve the transcript, I found this thread. How convenient that Verizon does not produce a transcript. What I would suggest folks do is write a letter to Consumer Sales Practices to let them know that deleting chat transcripts is Verizon's new policy. They'll shut them down while they investigate. Luckily, like the OP, I took screenshots of the conversation because I had a feeling she was lying and might end the chat. I'm a court reporter, so I know enough to cover myself when conflict comes up. I'm so glad I did. I have a feeling this comment will also disappear or never make it to the thread, so I'm taking a screenshot of it too, and I'm emailing myself the link to this chat thread so I can come back here for any updates.
We are truly sorry for the inconvenience. I'll be sending you a Private Note, please reply to it, so we can get started.
~Maria
They've removed the ability to take a screen shot now too. I tried last week after an agent hung up on me. It's strange there is no transcript they say. However, around a year ago they could pull up and reference everything you spoke to another agent about & read through the conversation. Now I cannot copy the text or screenshot it as of approximately 12-12-2023. Discovered this after asking an agent for the transcript last week. Luckily, I also took photos of all the conversations in the past and this time used my gfs phone to record the chat on my phones screen. I've had the same issue with them around Disney plus for well over a year. You cannot remove it. The agents cannot, the instructions they give you only ever sent you to a web address that was down at the time every time. Was told to contact Disney by Verizon agents then Disney said to contact Verizon. Went into Verizon stores. The in person employees in their stores couldn't remove it. So they provided me a credit around a year ago or so to temporarily resolve the issue. The issue is still there though to this day and I've deliberately stated Verizon does not have permission to charge me for something I've asked them to remove 6 times.
If verizon has access to the previous chats then why can't the customer have it as well. Oh wait then everyone would know the lies and inconsistencies of what you are told and what you are charged. If verizon has a copy the customer should also have copies upon request. It's ridiculous that the Verizon company acts like it's customers work for them when it is you that work for each of us and let me tell you, it isn't working well at all!!! I'm to the point of getting a trac phone to not have to deal with account change fluctuations, lies due to no follow through on your part and overall spotty service I receive.
Start providing good customer service and support stop lying to all of us. We aren't stupid. You work for us, not the other way around.
This is absolutely shocking to me. I get chat transcripts from companies smaller than Verizon. I’m counting the days that my contract can end so I can “vote with my feet” and leave Verizon.
I just changed my bill date through chat and was told it was changed out and I would not have to pay a difference and now I wake up and they took the difference from my bank account and I was not expecting and now I am screwed for my rent. And of course no way to get the transcripts. Looks like it’s about time for me to move on after being with them for so many years, they are just going down hill. Ugh!
Hello, Dmomma_3. Help is here. To adjust from the old to the new billing period, you may get up to 3 separate bill statements in 45 days. Is this what you are referring to? Please let us know as the last thing we would want to see happen is you leaving us.
-Natasha
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