HBO Max perk

[perkmember]

I been trying to resolve this issue for 2 months now. the verizon web page says 

verizon.com/support/netflix-max-perk-faqs/

and they bill me 15 dollars 

I call 5 times. I am on the phone with them again as I write this. Every phone call takes an average of 1 hour for them to tell me they will escalate this and just wait for an email answer. I will keep calling and making people aware through other review boards of this. Should i be considered "false advertising"?

[vzw_customer_support]

Hello perkmember, we're sorry to learn you're having issues with your HBO Max perk. Are you still experiencing this problem? 

~Ivone

[perkmember]

yes, they are still investigating 

[vzw_customer_support]

Thanks for following up. Our goal is to offer the support you deserve with your perks.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[SynthpopAddict]

Something tells me the website is out of date.

[perkmember]

i  got a text message with the offering that you see on the website and that was the only reason i joined  the perk. But the bill is not reflecting that. the issue can be resolve by them honoring the advertising at the price they have on their website and at the price they sent me the text message. they can update the website on their own time but until then this is still an issue and many people are probably getting baited.

[vzw_customer_support]

Hello, perkmember. Help is still here as we can check on the status of the ticket. I have sent you a Private Message for further assistance. 

-Natasha