Local pass nfl tickets

HayatA
Enthusiast - Level 1

How long till the nfl ticket local passes get sent to your email? I won them last Tuesday and the game is in 3 days yet I still don’t have the tickets. This is very concerning and time is running short.

6 Replies
Jkap31
Newbie

Did you end up getting them and if so when? I have tickets for the Thursday game and haven't gotten anything yet 

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HayatA
Enthusiast - Level 1

I had to call Verizon customer support and speak to someone from the my access department and they escalated my complaint to the right people. They then resent the tickets to my email address (they never sent the tickets in the first place though). It took a lot of transferring over the phone but make sure you tell the rep your situation and mention needing to speak to an access rep for help with your local pass deal. Nobody else knew what local passes even were which was the most frustrating part. Wish you the best.

Baronstein
Enthusiast - Level 1

I also won tickets to a game this Thursday and have not received anything. When I called they tell me the status still says pending shipment. They also told me I should receive an email about the tickets within three days which is gameday. I am very concerned. 

Dominickl
Enthusiast - Level 1

I also win jersey tickets local pass. I did n8t get any information yet. If someone has any advice please let me know . I called 3 times 

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Rex14
Enthusiast - Level 1

I also haven’t received any email with the tickets

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vzw_customer_support
Customer Service Rep

Rex14, we're here to help. Could you please tell us a bit more about the tickets you claimed? Was this done via myAccess? We want to make sure you receive the offer you claimed, and we're standing by if you still need our help.👍

~Izzy

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