Need to manually refresh voice mail app to get new voice mail messages - do not get automatic notifications
Hw1stoller
Enthusiast - Level 2
My voicemail app stopped showing notifications when a voice mail is left. I need to manually select refresh to get the voice mail to appear. I am using the "included" version of visual voicemail.
 
It used to work, at some point it stopped working, possibly after an android version update.
 
I have confirmed that the app is setup to generate a notification
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8 Replies
vzw_customer_support
Customer Service Rep

 

Hw1stoller, I know that seeing that notification alerts you to an important message and want to ensure that you are indeed receiving these alerts. We appreciate you checking the voicemail settings to get us started. Have you happened to notice if this specifically happens when connected to Wi-Fi? Other than a software update, do you recall adding any new apps, games or software recently? -Loren

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Hw1stoller
Enthusiast - Level 2
Failing to get the Voice Mail notifications occurs both when I am connected to WiFi or 5G Network.   
 
I do get notifications from other applications including Yahoo Mail and Message+, it is only the Voice Mail application that does not provide the notifications.
 
I had not added any apps before the notifications stopped coming in for Voice Mail. 
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vzw_customer_support
Customer Service Rep

We are here and ready to assist your concerns directly! I will be sending you a Private Note to proceed!

*Jorge

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vzw_customer_support
Customer Service Rep

 

I do apologize, can you please send us a Private Note to proceed. *Jorge

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Hw1stoller
Enthusiast - Level 2

Send private message as requested, waiting for reply.

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vzw_customer_support
Customer Service Rep

Hi! We understand where you're coming from with this situation, not being able to connect to your voicemail is certanly a concern! Please, send us a private message in order to fix the issue for you!

>Effie

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Hw1stoller
Enthusiast - Level 2

I have already sent the private message per the attachment below.  No one has replied.

 

Hw1stoller_0-1676842764431.png

 

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vzw_customer_support
Customer Service Rep


Hi Hw1stoller! Our goal is to provide you the best experience. Please send me a PM and allow me the opportunity to assist you as you deserve.

 

>Bella

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