We have deployed the One Talk to all of the Windows computers in our environment. For some users, after Windows has restarted, the next time they launch One Talk the app requires the user to re-register the device. The only help I have received from Verizon was to have the user go into their Verizon account, de-activate all of their devices, and then re-activate them. However even after performing those steps the issue continues. I even had one user receive a completely new laptop with a fresh install of Windows. When the user ran the One Talk app the first time, they registered the new laptop successfully. Upon subsequent launches of the One Talk app, usually after a restart of Windows, the app requires the user to go through the device registration process again. I have verified that the affected users are not exceeding their allowed maximum number of registered devices.
I am looking for any further troubleshooting steps anyone might have, e.g. deleting some cache file, examining logs, or anything similar to help resolve this issue.
Again, we have deployed this app to approximately 50 laptops and I would say 35%-40% of the users don't use the app because of this issue. So I don't think it is a problem with the device, Windows, or the user profile. But I am willing to try just about anything.
Good morning being on top of your account is vital, especially if you are managing your services. We know the importance of having the One-Talk feature working properly. We want to guide you in the right direction. For further support on your Business Account, please contact our Business Team by calling 1-800-922-0204 or by dialing any of the numbers found on this link: https://www.verizon.com/business/contact-us/phone/.
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~Gilbert
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