We have installed the smart family companion app recently. It shows that everything is paired. The mobile tracking and location services all work fine. When I block apps it isn’t blocking anything. And when i set the nighttime hours they can still use everything on their phone. Why is this happening?
Hi there, Tb54. We definitely want to make sure that the Smart Family feature is working properly. Please tell us, are both devices' software up to date? Have you tried uninstalling and installing the apps on both devices again?
~Izzy
We are here ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you. You can find the options here: https://www.verizon.com/support/contact-us/#mobile
~Freddy
Start a new topic or ask questions in the open forum.
