I’m beyond irritated and been seeking help with no success by contacting customer support, local store and loyalty line. This is my last attempt and so far my experience with Verizon hasn’t been great, since I decided to leave T-Mobile thinking my nurse discount and upgrading my phone and smartwatch will be a good switch for me for my 45th birthday. I recently decided to do the Starz BOGO offer with Netflix premium. I agreed and received confirmation email about this offer. I was also charged for the annual subscription for Starz and I activated Starz thus far. Well the issue I’m having is I received nothing about Netflix and how I can activate my subscription. The customer rep told me I needed to add Netflix separately, which I did and now got charged for the subscription. I told loyalty how is this a BOGO offer? They told me to unsubscribe now and will credit me $25 for the charge. Okay now here I am with no Netflix subscription. I was also told my customer service to keep the subscription and use my $15 +play credit each month to pay for the service. I stated this is not what I agreed on and refuse to do that. Is this promo offer even real and at this point I feel taken advantaged of and regretting switching to Verizon!! Verizon please make this right and help me!!!!
We're sorry to hear that you're having problems with the Netflix portion of your BOGO offer. We want to make sure you're able to take full advantage of both streaming services and we'll do everything we can to help you. We're going to send you a Private Note so we can help.
~Jesse
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