1 Solution
It shows this on my account but no where to sign the terms n agreement n nowhere to claim offer
I want to know how to claim my 64 inch tv, nothing was said about choosing the phone over the tv or auto pay
Solved! Go to Correct Answer
Getting a free 65” Smart Fire TV on us is a great deal, and we want to make the process of redeeming it as easy and straightforward as possible. This promotion is available when you purchase select devices, open a new line on a new account, and activate the line on the Unlimited Ultimate or Unlimited Plus plans. It offers you the choice of receiving that device at a discounted price by receiving monthly credits on your bill as long as the Device Payment Plan for that device remains active or a free 65” Amazon Fire TV. When you complete your purchase and make the choice of receiving the free 65” Amazon Fire TV, you’ll get an e-mail confirmation with your redemption date information. You’ll also get another e-mail 30 days after redemption with information on how to redeem as well as additional reminder e-mails. You have 60 days from the redemption data to redeem the promotion. To redeem, you will need to sign into your My Verizon app or the My Verizon website, scroll down to Make The Most of Your Plans and click on the Get an Amazon Fire TV on us tile. From there, you’ll be taken to Amazon to complete the purchase. At the end of the checkout process, the cost of the TV will be $0.00 and shipments usually take 2-3 days from redemption. If you are unable to redeem, please let us know and we can work with you to find a solution to this problems. We absolutely want you to get every single promotion you qualify for.
~Jesse
Getting a free 65” Smart Fire TV on us is a great deal, and we want to make the process of redeeming it as easy and straightforward as possible. This promotion is available when you purchase select devices, open a new line on a new account, and activate the line on the Unlimited Ultimate or Unlimited Plus plans. It offers you the choice of receiving that device at a discounted price by receiving monthly credits on your bill as long as the Device Payment Plan for that device remains active or a free 65” Amazon Fire TV. When you complete your purchase and make the choice of receiving the free 65” Amazon Fire TV, you’ll get an e-mail confirmation with your redemption date information. You’ll also get another e-mail 30 days after redemption with information on how to redeem as well as additional reminder e-mails. You have 60 days from the redemption data to redeem the promotion. To redeem, you will need to sign into your My Verizon app or the My Verizon website, scroll down to Make The Most of Your Plans and click on the Get an Amazon Fire TV on us tile. From there, you’ll be taken to Amazon to complete the purchase. At the end of the checkout process, the cost of the TV will be $0.00 and shipments usually take 2-3 days from redemption. If you are unable to redeem, please let us know and we can work with you to find a solution to this problems. We absolutely want you to get every single promotion you qualify for.
~Jesse
It doesn’t let me redeem my tv or claim the offer just gives me all the directions but it doesn’t give me the option to claim I’ve been trying for a long time now
Hello Bethyboo37, we're sorry for the issues you're having with the promotion. What device did you get and when did you get it?
~Ivone
I got an iPhone 15 with unlimited plus on installments n my plan started 4/20
Thank you for the details, and what was the exact promotion you were supposed to get? I'm sorry for so many questions, but we need to get the details to look for the promotion and then see if we can escalate this issue for you. We appreciate your cooperation and comprehension.
~Ivone
I got the free 65in Amazon fire omni 4k for free with new service with unlimited plus and 5g phone . This issue has been escalated once because I didn’t even have the redeem tile on my account now I do but it won’t let me claim it n the customer service agent was suppose to text or email but didnt
Thanks for the update. Our goal is to offer the support you need.
For more details on the Amazon TV offer check out our FAQs: https://www.verizon.com/support/amazon-tv-65-faqs/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
So are they escalating the issue or?
It shows this on my account but no where to sign the terms n agreement n nowhere to claim offer
I’ve called several times I’ve chatted as well with no help no one seems to know how to claim it
I apologize, images don't through on our end. Is this the redemption email or the tiles?
-Melissa
Yes it is I just took a screen shot of my account where the tile is
Good luck I redeemed mine on April 18th and I still have not received it and have been given 3 different dates of when I would I mean how can you get a message from Verizon saying thank you for redeeming your 65 inch tv and never fill the order
I am going through the same issue and they keep giving me an escalation that never happened until the promotion is over.
@Cr57 wrote: am going through the same issue and they keep giving me an escalation that never happened u ntil the promotion is over.
Cr57, we are concerned to read that you are experiencing issues with your anticipated promotional offer. We want to ensure that our customer's receive all of their eligible promotions. Can you share with us the device that you purchased for this offer and when your purchase was completed? We want to ensure that we are reviewing the correct promotional details for your specific purchase.
-Andi
Never received the redemption email nor did I find it on my account. Called on March about it was was told to wait for an email and check spam. Nothing.
Now it’s May and I’m told I need to wait for an escalation because it’s too late time lapse.
unacceptable
These are all the same things I’m going through as well
And the cs reps are not putting in the information about my tv redemption email but only about email verification. Why would I keep calling for email verification that’s wild.
@Cr57 wrote: Never received the redemption email nor did I find it on my account. Called on March about it was was told to wait for an email and check spam. Nothing.
It looks like, we need some further details and to get a bit more information so we can best assist. As part of that, I'm sending a private message. Hope to hear from you there.
-John
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