Unable to cancel Google Play Pass

[benzinoxrf]

I've tried for the past month to cancel the Google Play Pass that I had a free trial for, however initially I kept getting some technical error message saying there was an active transaction on my account and I needed to try again. Now, that message is gone but the Cancel Subscription link is inactive

How can I cancel the subscription if Verizon won't let me, and Google says I need to manage the subscription through the 3rd party... which is Verizon, who won't let me cancel?

[benzinoxrf]

@vzw_customer_support any chance you want to take a look at this for me?

[vzw_customer_support]

We are sorry to read that you are having issues with your subscription, we'll be glad to help out. To better assist you, we will be sending you a private note.

~Freddy

[Fedup55]

I have this same problem. Did you manage to get this settled?

[vzw_customer_support]

Hello, sorry to here that you are experiencing this, I will send you a private message so we can help get this resolved.

-Jaquetta

[NinjaDre]

Me too!! 🙋🏻‍♂️ I need help with this matter.  I've reached out for Verizon customer support multiple times and not one person has been able to resolve my matter. 

[vzw_customer_support]

Hello NinjaDre, we're sorry to hear about the issues you've been experiencing. Please let us know if you still need assistance with this. 

~Ivone

[NinjaDre]

I sure do! It's still an unresolved problem

[vzw_customer_support]

Thanks for getting back to us, we will be sending a private note so we can take a closer look at your subscription with you. 

-Meg

[vzw_customer_support]

Hello NinjaDre, let us know when you are available to check on your Google Play pass subscription.

-Joe

[julierem]

Our family has been charged for Google Play Pass for a few months and I can't figure out which family member's account is signed up for it (I've checked all accounts on all phones). My husband called verizon to get it canceled and they gave us a partial refund for one month. And now this month we were charged again. This shouldn't be this hard!

[vzw_customer_support]

I know how important it is to be able to manage the Perks on your account. The link below will show you how to view all of the active Perks and how to remove the services you don't want. 

https://www.verizon.com/support/managing-products-and-apps-faqs/

-Christopher

[julierem]

Thanks for the tip, but Google Play Pass is not listed under our perks, therefore I can't cancel it.  

[vzw_customer_support]

Thank you for clarifying this! Be on the lookout for a Private Note from us offering assistance, we will work on getting this taken care of right away.

-Christy