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Unable to cancel Google Play Pass
benzinoxrf
Newbie
โ€Ž07-23-2023 11:45 AM

I've tried for the past month to cancel the Google Play Pass that I had a free trial for, however initially I kept getting some technical error message saying there was an active transaction on my account and I needed to try again. Now, that message is gone but the Cancel Subscription link is inactive

benzinoxrf_0-1690137858574.png

How can I cancel the subscription if Verizon won't let me, and Google says I need to manage the subscription through the 3rd party... which is Verizon, who won't let me cancel?

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benzinoxrf
Newbie
โ€Ž08-05-2023 04:27 PM

@vzw_customer_support any chance you want to take a look at this for me?

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vzw_customer_support
Customer Service Rep
In response to benzinoxrf
โ€Ž08-07-2023 04:32 PM

We are sorry to read that you are having issues with your subscription, we'll be glad to help out. To better assist you, we will be sending you a private note.

~Freddy

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