VERIZON MESSAGING APP
xandra321
Enthusiast - Level 2

I can NO LONGER REPLY to five number text messages.. It dosen't matter if it's a text from my doctor's office requesting an appt conformation, or if it's a marketing text (I can only stop by replying with the word 'STOP") All replies to these, "FAIL".

WHAT HAPPENED?

Untill two months ago, always worked & never a problem! Then, one day (approx two mos ago) it quit letting me reply. It dosen't make any sense. 

I followed the fix by one of the moderators to go settings, apps, delete data, storage, etc.

Didn't Work!

Any clue?

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Re: VERIZON MESSAGING APP
jav6
Champion - Level 3

@xandra321 wrote:

I can NO LONGER REPLY to five number text messages.. It dosen't matter if it's a text from my doctor's office requesting an appt conformation, or if it's a marketing text (I can only stop by replying with the word 'STOP") All replies to these, "FAIL".

WHAT HAPPENED?

.  .  .

Any clue?


What make/model phone are you using?  Have you uninstalled/reinstalled the app?

...Just another VZW customer...trying to offer some assistance...
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Re: VERIZON MESSAGING APP
xandra321
Enthusiast - Level 2

Thank you for responding. Yes I did uninstall & reinstall. I just don't understand what happened. I can still reply to text with a full number, it's just the five number texts.

Makes me think it's a setting but I can't find it. 

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Re: VERIZON MESSAGING APP
xandra321
Enthusiast - Level 2

@jav6 wrote:

@xandra321 wrote:

I can NO LONGER REPLY to five number text messages.. It dosen't matter if it's a text from my doctor's office requesting an appt conformation, or if it's a marketing text (I can only stop by replying with the word 'STOP") All replies to these, "FAIL".

WHAT HAPPENED?

.  .  .

Any clue?


What make/model phone are you using?  Have you uninstalled/reinstalled the app?


LG V20

 

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Re: VERIZON MESSAGING APP
vzw_customer_support
Customer Service Rep

Hmm. That's definitely pretty strange. I've never heard of this, but I'm happy to help you look into other options for trying to resolve this. Please, respond in Private Note to get started.

*Haley

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Re: VERIZON MESSAGING APP
xandra321
Enthusiast - Level 2

Thank you Haley, I've call Verizon tech support and they don't know either.

Don't know what to do to fix this. It's got to be a setting, something is blocking me from texting 5 number messages

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Re: VERIZON MESSAGING APP
xandra321
Enthusiast - Level 2

Haley this message board is a pain and I don't know how to respond in private chat.

Plz email me

[email address removed per the Verizon Terms of Service]

 

Thanks 

Dominique

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Re: VERIZON MESSAGING APP
jav6
Champion - Level 3

@xandra321 wrote:

Haley this message board is a pain and I don't know how to respond in private chat.

Plz email me

[email address removed per the Verizon Terms of Service]

 

Thanks 

Dominique


Finding out how to Private Message on this forum is not that difficult.  Select/click on the profile name of the poster asking for a PM which is a link.  Individual agents are unable to receive direct PM's and you have to use the generic vzw_customer_support profile send the message to.  Whether the agent asking for the PM is online when you respond and sees your response is hit or miss at best.

Private Message profile.jpg

...Just another VZW customer...trying to offer some assistance...
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Re: VERIZON MESSAGING APP
vzw_customer_support
Customer Service Rep

I will send you a private message so we can help you. 

-Amber

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