I downloaded the Verizon Smart Family to set restrictions on my son's phone. Everything seemed to go smoothly. The next day, I got a message saying his companion wasn't set up completely, yet what I was being instructed to do, wasn't showing on his phone. Restrictions kicked in that I didn't even set!!! I deactivated the Smart Family and restarted both phones several times and tried to reinstall it, to no avail. I deactivated and deleted it from both phones and restarted both phones again. The restrictions are still in place and lock his phone at a time I didn't even set. We did a factory reset in hopes of it clearing the restrictions out, but his phone locked up again!!! I wasted 1 1/2 hours on the phone with tech support rep that was worthless!!! Any suggestions would be greatly appreciated.
Hi there! Thank you so much for contacting us about the problem you've been dealing with on our Smart Family feature. I can definitely assist you with this. Please send me a Private Message, so I can help.
*Ana
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