I am having trouble with my voicemail. If I dial my 10 digit phone number, *86 or speed dial 1, I get this message: "Welcome to Verizon Wireless. Your call cannot be completed as dialed. Message 4." If someone calls me they also get the same message and are unable to leave a voicemail BUT if someone sends me a message from their voicemail, with their remarks, it appears on my visual voicemail. My saved visual voicemail still appear in the app. I have cleared the voicemail cache and restarted my phone, but it has not helped. I pay for visual voicemail monthly and I can play my old voicemails. I just cannot receive any new ones from direct calls. PS I do not want to do anything that would erase my Father's voicemails because he has passed away.
Hello, MCP58, we know how important it is for your voicemail to be in working order for you! You mentioned callers are unable to leave you a voicemail. Just to make sure we're on the same page, when someone calls your phone, they are not connecting to your voicemail at all, right? Are you receiving inbound calls otherwise?
-Lauren
If you have a lot of voicemails saved to the phone, the app may be out of memory to store any more. Have you checked your deleted voicemail folder(s) and emptied the folder(s)? Or if there is only a Trash folder, empty that.
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