Xbox Promotion

KaySea
Newbie

We switched to Verizon in December, 2023 and so far our experience has been great. However,  I still have not received the rebate code for the free XBox. We activated our internet service on December 28 and I was told I would receive an email by March, but still nothing. When I call, I am told to wait for the email. Anyone else have this problem?

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3 Replies
vzw_customer_support
Customer Service Rep

Hello. We want you to get the promotions you qualify for. Please tell us, have you received your confirmation email? Please check inbox and spam folders. 

~Maria

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KaySea
Newbie

Confirmation email for what? I’m sure I received one when I activated my service on 12/28/23, but no longer have it. I have not received any emails regarding the XBox. When I asked the store associate she told me I should expect to see a tile in the app at the end of February and would get an email with directions on how to claim the offer.

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vzw_customer_support
Customer Service Rep

Thanks for letting us know. So we can take a closer look, we will be sending a Private Message.

-Lauren

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