Does anyone know how I can get a chat transcript from July 2022? I keep being told by customer service that the transcript has been archived. But no one seems to know how to access the archive.
The only way to get a chat transcript is to have saved it at the time of your chat. It is no longer available to you.
Hey, jcmac9! I'd be happy to assist you today. We can see previous conversations on our end. What's going on?
*Aly
I am in need of a chat transcript from 4-18-24. Can you access it?
You had to save on 4/18
We're very sorry, but we're unable to provide you with chat transcripts. The option to save chats is available at the end of a chat only.
~Jesse
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