iPhone says my Verizon plan does not include any new subscriptions, but my Verizon account says that my Apple One subscription is active.

bbk2703
Newbie

What do I do to get Apple One working? 

tapping “Verizon Plan Benefits” in settings says that I don’t have any subscription included with my Verizon plan. But my account in MyVerizon says that my Apple One subscription is active under my name and phone number. I have no idea what’s wrong or how to fix this.

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Mebjoshe
Enthusiast - Level 2

We just experienced this issue a few weeks ago.  We had to remove the plan perk and re-add it.  It was a pain, but after we re-added it, it worked.

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vzw_customer_support
Customer Service Rep

We don't want you to keep struggling with your Apple One subscription, and we'd love to help you. We're sending you a Private Message so we can better help you.

~Jesse

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