since 'my numbers' app has been discontinued I have been trying to port out my number to a voip service
I keep getting a rejection back saying the account number is wrong
I have been using the account number on my verizon bill
is there a different account number i should be using, if so where do i find this
Iโm having the same issue. VZW customer service hasnโt been able to help as they cannot locate the My Number virtual number on their end.
I have the same issue not a single employee knows how to fix it. I have to return a brand new phone, cancel athe line and throw away my business cards because of Verizon. Thinking about going to the better business bureau and complaining to get my time and money back
Hi there! I am so sorry to hear you haven't received the help you have needed. Under our Worry Free Guarantee, you can return or exchange any device you purchase from us, as long as it's 30 days or less from your date of purchase.
If you purchased your phone at a store, you would have to complete your return at the same store you purchased from. However, if you purchased online, or through telesales, social media, or chat, you would need to mail your phone back to our warehouse, which it sounds like you have been trying to do. \
If you have a business account, you would have to contact our business department to assist you with your return. Our business department is the only department that has the ability to access business accounts.
I'm sending you 2 links on returns/exchanges, which should help:
https://www.verizon.com/support/return-device-instructions/
https://www.verizon.com/support/shipping-faqs/
*Ana
Iโm currently trying to go through tier 2 support with Verizonโs porting center: 888-844-7095. No luck yet but they seem to have a better idea of the unique aspects of the My Number virtual number. I plan to follow up tomorrow.
coryjb,
We want to make sure you can keep this number. Were you able to work things out with our Port Center?
-Jenelle
Hi Jenelle,
Not yet. I spoke again with tier 2 support with the port center on Monday. It sounds like customers are still having issues with invalid account numbers porting to other carriers, including MVNOs of Verizon. No luck yet myself so figured Iโd call tier 2 again in a week or so to see if thereโs been any updated guidance and monitor this thread if other folks have success.
Cory
Hi! Have you applied a number lock to your account?
*Harley
Hi Harley,
Tier 2 support mentioned that the wireline numbers used by the My Numbers app are not locked, unlike typical wireless numbers. I also tried to port while my host/parent number was unlocked. No luck.
Cory
Hi, coryjb. Thanks for reaching out. Can you send us a Private Note, so we can gather more details?
*Alexis
Quick follow up. Sending a private message here didnโt resolve the issue for anyone else trying to solve this issue. Itโs similar to live chat support.
@coryjb ,
Thanks for keeping everyone updated. We're sorry to hear that you didn't get the help you wanted, but let's change that. Please see the information at the top of this link: https://www.verizon.com/support/my-numbers-faqs/ . You'll see that we have a specific service number to use if you want to continue using the phone numbers under your My Numbers app. Do not delete the app or cancel the My Numbers service if you want to port to Verizon or any other carrier until after you have received a port completion text message. As for what you must provide when porting, you will need your full Verizon account number (no hyphen) and the Account PIN. Please contact that support number for further assistance on this before the My Numbers service ends on 2/28/23.
-Russell
Hi Russell,
Thank you for your assistance and tips. I tried the specific support number from the FAQ page. The agent said that, although the number shows up on my monthly bill, I need to contact Apple Support for assistance because MyNumbers is similar to Apple Arcade and other add-ons on my monthly bill. That doesnโt sound correct as VZW MyNumbers is a Verizon service. The agent doubled down in confirming that support is provided by Apple for the Verizon MyNumbers app when asked. The agent also mentioned that my account PIN wonโt work for porting out the number.
Cory
Hello, Cory. I would love to help regarding your account.I have sent you a private message.
-Amber
I have been going round and round with Verizon. Here are my replies on another thread about the same problem that give some information that might be helpful:
As others have posted, the number Verizon provides is useless as most of the reps don't have a clue what My Numbers is. I have been going around in circles for the past week with a rep telling me everything is good for porting my My Numbers number to a new line, only to get the same conclusion: Verizon needs the account number from my "Previous service provider". Except Verizon IS the provider who provided the number. I ran down two possible third party companies, Sinch and Intelliquent. Intelliquent says the number belongs to one of their clients but they refuse to tell me the name of that company due to privacy laws. I'm actually on hold right now with Verizon and of course they say they can port it, but I'm sure it will end up the same. I too use this number for a business and if I can't keep it, I have to buy new signs, business cards, and other marketing materials.
So, Verizon, besides your canned answer about calling customer service, ARE YOU GOING TO HELP US OR NOT?
...and...
I finally tracked down the "previous service provider". An internet search shows my My Numbers number carrier to be Level 3 Communications. They are no longer in business but they were acquired by Lumen. So it appears Lumen is the "previous service provider", but of course I don't have an account with them and so don't have an account number to provide to Verizon. I just got off the phone with a Verizon tier 2 tech (Lacey) who said she has had success on porting a My Numbers number and said all of the previous attempts had the incorrect information. I probably won't know if she was successful until next week. I'm not very optimistic. I will provide an update.
Any luck on your end?
Coryjb, thank you so much for those details. We want to make sure that you have all the details that you need. If you are looking to keep your number from My Number please check out this link https://www.verizon.com/support/my-numbers-faqs/#:~:text=My%20Numbers%20is%20an%20app,numbers%20all%... and top of the page will provide you with a contact number to call if you are looking to continue to use the mobile numbers (800-804-6976).
-Kevin
I posted this in another thread, but the correct number to call is the VZW porting center at 1 (888) 844-7095. Youโll need to ask for Tier 2 support.
It finally worked for me to transfer to a new VZW wireless line. They needed to use my full account number, including the leading zero and the 00001 suffix without the hyphen. The PIN is the account PIN.
Not sure why it worked this time as I used the same info when trying to port externally last month, but happy nonetheless that it finally worked after many failed port attempts. After porting to a new VZW wireless number I was able to port externally.
coryjb's answer is correct. Copying my post from a similar topic for more context:
Okay, so after hours wasted on the phone with Verizon, they were completely useless. I happen to have a friend who's job is specifically to port numbers, and they were able to help. Basically you want to use the account number on your bill, INCLUDING THE 00001 AT THE END, but not the dash. So if it's 1234567-00001, you use 123456700001. When Verizon reps give you the account number, they don't tell you to use the 00001, but it won't work if you don't.
Secondly, for the pin, do not use a number transfer pin. It's wrong. Use the pin that you have to use when you call Verizon to verify your identity. Mine is 4 digits.
Thirdly, for some reason that makes no sense, Verizon has this as a "wireline" number, aka a landline. Basically what that means for you is it takes 4-5 business days to port to wireless. So with the service ending at the end of the month, you should port asap. Other than that, as long as the address is right it should work.
I was sure I'd have to give up my number, which would be very bad as I use it for business, but this worked. And if I worked with Verizon I never would've figured it out. Because of that, they lost my business. I ported the number to Tello on a dual sim and funny enough, the signal is always better than Verizon. I'm now looking at switching my main number to another carrier as well, it's just unfathomable how bad the level of support was, and now that I know a way cheaper MVNO actually gets better service in my area, I see no reason to stay.
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