50 dollar Walmart plan

[Lexi22]

I started with the 60 dollar smartphone plan but then decided to switch to the 50 dollar 1gb plan, but it will not switch my account plan, even though the activity log states I have switched my plan and my phone will not work.

[Lexi22]

Here is the account log stating my plan change, but my phone still states I do not have any funds every time I try to send a text.

>>Image removed as it contained personal information<<

Message was edited by: Verizon Moderator

[vzw_customer_support · Accepted solution]

Hi Lexi22,

Oh No! Let's get your phone working again! I do apologize, we do not have access to Prepaid systems.  I would recommend reaching out to our Pre Pay Team directly at 888-294-6804 or you can visit one of our local stores http://bit.ly/3SdsA

Thanks, BobbyS_VZW
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[vzw_customer_support]

Let's ensure you're placed on the correct plan. I highly suggest reaching out to our prepay specialist to further assist. 888-294-6804

YosefT_VZW
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