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$90 Refill Card - Jetpack Mobile Broadband Pre-paid 10gb expiry time?
ridin8ude
Newbie
‎02-25-2014 09:32 PM

I purchased a pre-paid jetpack and refill card. On the refill card it says 'Balance expires 30 days for $15 refill, 90 days for $60 refill and 180 days for $90 refill from the date it is added to the account.'

I've applied the full $90 to my account for 10GB of data, but it says it expires in a month. Based on the above I was under the impression that it expires in 6 months. Which is correct 1 month or 6 months?

I'm very disappointed if this was misleading and the data balance expires in 30 days...

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Re: $90 Refill Card - Jetpack Mobile Broadband Pre-paid 10gb expiry time?
vzw_customer_support
Customer Service Rep
‎02-28-2014 05:34 AM

@ridin8ude,

Let's get this all cleared up! I definitely don't want you to be disappointed.

You can contact our prepaid customer service department at 888-294-6804 to get all this cleared up. They will be more than happy to fully explain how the plans work and when the data will expire on the 10GB plan.

JohnB_VZW

Follow us on Twitter @VZWSupport

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Re: $90 Refill Card - Jetpack Mobile Broadband Pre-paid 10gb expiry time?
dimap52
Specialist - Level 1
‎02-28-2014 06:23 AM

Worthless response.Why not just answer the poster's question here in the forum so all can get the benefit. This confuses

me as well which is one reason I stay away from prepaid. Another reason is the posts which say how their balances

mysteriously disappear over a period of a  few days into the billing cycle.