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Account Security Question
mch85020
Member

can someone help me , i cant access my account as i forgot my security question answer

 

[edited subject line for clarity]

 

 

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Re: Account Security Question
EdW_VZW
Verizon Employee

Thank you for your inquiry. Adding to what was said, there is a way to reset your online account password. Please use this link to the website and enter your number as it will walk you through prompts. There is a box to the right of the screen saying if your can't remember your security question, you can still gain access to your account. We can send a text message to your cell phone with a temporary password. Be sure to have your cell phone turned on.  If you have a texting block, the new account password will be sent to you via US mail in 5 to 7 days.

 

The link is:

https://myaccount.verizonwireless.com/accessmanager/public/controller?action=displayForgotPassword&l... 

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Re: Account Security Question
Minniehaha
Sr. Member

Are you talking about your online account? You can put in your e mail address then put when it comes back it will ask if you forgot your password and they will e mail it to you. If your talking about your cell they usually don't ask for a secret question they just ask for your password. You can call Customer Service at 1-888-294-6804 and they can reset your password or secret questions, you will have to answer a few questions first.

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Re: Account Security Question
EdW_VZW
Verizon Employee

Thank you for your inquiry. Adding to what was said, there is a way to reset your online account password. Please use this link to the website and enter your number as it will walk you through prompts. There is a box to the right of the screen saying if your can't remember your security question, you can still gain access to your account. We can send a text message to your cell phone with a temporary password. Be sure to have your cell phone turned on.  If you have a texting block, the new account password will be sent to you via US mail in 5 to 7 days.

 

The link is:

https://myaccount.verizonwireless.com/accessmanager/public/controller?action=displayForgotPassword&l... 

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Re: Account Security Question
Susiepo16
Member

Don't remember 

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Re: Account Security Question
vzw_customer_support
Customer Support

Susiepo16, we definitely want to help with all of your questions or concerns. You are commenting on a thread regarding not being able to access your My Verizon account because you don't remember the security question. Is this the same problem you're having? If so, the only way to get back into your account would be to reset your My Verizon password. Please see this link https://login.verizonwireless.com/accessmanager/public/c/fp/start to follow the steps. When following the steps in that link, were you able to get back into your online My Verizon account? If this is not what you're having problems with, please provide details of what you don't remember.  AliciaD_VZW

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Re: Account Security Question
LSP781
Member

I am having a similar issue.  I was able to log in using my security question.  Then it switched to just when on my home WiFi.  Now I can’t login at all unless it sends me a text or email.  That just gives me one time access.  Is there a way to login using your ID/number, password and answer the security question?

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Re: Account Security Question
vzw_customer_support
Customer Support

We want you to be able to have access at all times. You can see if you can change your security options via your My Verizon once you have access. You can see options via the link below. You should be able to change privacy settings once in My Verizon. 
https://www.verizonwireless.com/support/knowledge-base-205590/
JavierD_VZW

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