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Account charged for Verizon advertising text
cmauze
Member

Yesterday I received a text message on my new LG Accolade VX5600 with the header, "VZW FREE MSG:" (900-070-006022)  It contained an offer to enroll in a Verizon "Bonus Awards" special program.

 

As I hadn't been expecting the message, I was debating what to do (preferably how to save it to my phone & decide later) when I noticed that my account balance was charged .10 for the text. :smileysad:    How do I get this charge refunded?

 

I thought "VZW FREE MSG" meant just that -- no cost to the customer for receiving Verizon system messages.  None of the previous free msgs I'd received when setting up the phone this past weekend incurred a fee, nor did promo texts on my previous carrier, NET10 ever negatively affect my balance.   Ten cents may not seem like much; but I don't want this to become a recurring pattern.

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Re: Account charged for Verizon advertising text
Minniehaha
Sr. Member

Call customer service  888-294-6804 and ask for a credit. I had a problem and e mailed Verizon and they called me on my cell and then charged me for it, I called and got the credit since I asked to be e mailed and did not give them my cell number  to use. Its not just the 10 cents its a matter  of principle. 

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Re: Account charged for Verizon advertising text
Minniehaha
Sr. Member

Call customer service  888-294-6804 and ask for a credit. I had a problem and e mailed Verizon and they called me on my cell and then charged me for it, I called and got the credit since I asked to be e mailed and did not give them my cell number  to use. Its not just the 10 cents its a matter  of principle. 

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