I have a Verizon Prepaid Moto G (3G) that I purchased at Best Buy about 10 months ago and never activated it on Verizon Prepaid service. I have just been using it on WiFi. I would now like to activate the phone on the Verizon $30 smartphone prepaid plan and transfer my number from my current Verizon postpaid account. Upon visiting my local Verizon store, they told me that since I purchased the device from Best Buy and not directly through Verizon, that the prepaid phone would have to be activated on Verizon Prepaid for 6 months before I could transfer my Postpaid number and use it on Verizon Prepaid. This doesn't seem right since I would have to be paying for both devices for 6 moths so I don't lose my current mobile number. The rep also told me that I could not activate on the $30 Prepaid plan in the store, only the $45 or $60 plans.
I have heard that a prepaid phone would need to be activated for 6 months before it could be activated on a postpaid account. I understand this, but what I am trying to do is a little different, as I am not trying activate the phone on a postpaid plan. Was the rep at my Verizon store correct in what he told me or should I be able to activate the Moto G and transfer my number over as I am trying to do? Thanks.
We want to get you the best assistance possible. Please reach out to our Prepaid Experts here: 888-294-6804.
CarleyR_VZW
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I was hoping to at least get an answer to know if what I want to do is possible before calling into the Prepaid customer support. Thank you.
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