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Activating a Smartphone on Verizon Prepaid and transferring my Verizon Postpaid number
ndkeeler83
Member

I have a Verizon Prepaid Moto G (3G) that I purchased at Best Buy about 10 months ago and never activated it on Verizon Prepaid service.  I have just been using it on WiFi.  I would now like to activate the phone on the Verizon $30 smartphone prepaid plan and transfer my number from my current Verizon postpaid account.  Upon visiting my local Verizon store, they told me that since I purchased the device from Best Buy and not directly through Verizon, that the prepaid phone would have to be activated on Verizon Prepaid for 6 months before I could transfer my Postpaid number and use it on Verizon Prepaid.  This doesn't seem right since I would have to be paying for both devices for 6 moths so I don't lose my current mobile number.  The rep also told me that I could not activate on the $30 Prepaid plan in the store, only the $45 or $60 plans.

I have heard that a prepaid phone would need to be activated for 6 months before it could be activated on a postpaid account.  I understand this, but what I am trying to do is a little different, as I am not trying activate the phone on a postpaid plan.  Was the rep at my Verizon store correct in what he told me or should I be able to activate the Moto G and transfer my number over as I am trying to do?  Thanks.

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Re: Activating a Smartphone on Verizon Prepaid and transferring my Verizon Postpaid number
vzw_customer_support
Customer Support

We want to get you the best assistance possible. Please reach out to our Prepaid Experts here: 888-294-6804.
CarleyR_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Activating a Smartphone on Verizon Prepaid and transferring my Verizon Postpaid number
ndkeeler83
Member

I was hoping to at least get an answer to know if what I want to do is possible before calling into the Prepaid customer support.  Thank you.

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