Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Add on 3gb data gone in 5 days
Chazla8628
Member

Purchased 3gb add on on the 18th and now showing I'm out of data on the 23rd no way in heck i went through that much data in 5 days

Labels (1)
0 Likes
Re: Add on 3gb data gone in 5 days
vzw_customer_support
Customer Support

Chazla8628,

That IS quite fast to use so much data! We'll figure this out. It sounds like you have a Prepay Account. Is that correct?

SarahO_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Add on 3gb data gone in 5 days
Chazla8628
Member

Yes I do have a prepaid account

0 Likes
Re: Add on 3gb data gone in 5 days
vzw_customer_support
Customer Support

Thank you for clarifying Chazla8626. Unfortunately, we do not have acess to pre-paid accounts  However, we want to ensure your data concerns get resolved. For further assistance, please contact our Pre-pay Department at 877-777-5759.


Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

0 Likes
Re: Add on 3gb data gone in 5 days
Chazla8628
Member

877-777-5759 is the activation line i need CS for prepaid

0 Likes
Re: Add on 3gb data gone in 5 days
tikibar1
Sr. Leader
Sr. Leader

Customer Service - Prepaid
Dial *611 from your cell phone
(888) 294-6804

24 hours a day, 7 days a week

- when prompted, try pressing option 2, then option 4, then option 6, then option 4 to get connected to a rep

Re: Add on 3gb data gone in 5 days
Not applicable

How do you know that there is "no way" you couldn't have used 3 GB in 5 days?

0 Likes
Re: Add on 3gb data gone in 5 days
vzw_customer_support
Customer Support

Being able to reach out Pre-Paid customer service for assistance is important Chazla8626. To contact our Pre-paid Customer Service, you may call 888-294-6804.


Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

0 Likes