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Added money to account. Can receive texts but not send them.
Spiniequeen
Member

I added money to my daughters prepay account and she can send texts but not receive them.  I have tried sending fresh texts and tried replying back and all I get are "message not  sent" notifications.  We are both on VZW.  She got the verifcation text that the  money went in and that the $20 texting plan was activated.  Please help.

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Re: Added money to account. Can receive texts but not send them.
vzw_customer_support
Customer Support

Hi, Spiniequeen!

I am sorry to learn the device is not receiving texts! That's a bummer! Was your daughter's phone getting messages before adding money to it? If it had been awhile since funds were added, the features may need to be updated. I suggest contacting our prepaid team at 888-294-6804 for immediate assistance. Keep me posted!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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