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Adding minutes?
Ashley666
Member

ok, i bought a $15 pre paid card for my phone...but i lost the card...but still have the reciept and it has the card # on it, but it wont let me add the minutes? is there a time limit or what is the deal?

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Re: Adding minutes?
Minniehaha
Sr. Member

Just guessing but I would say someone already used the card. The receipt would work as long as the lost card was not found and used by someone else.

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Re: Adding minutes?
vzw_customer_support
Customer Support

Hi Ashley666-

Its upsetting that the card was lost. I've had that happen a time or two myself. It may be that the card was already used when you attempted to draw those funds. I recommend reaching out to our special prepaid customer support team at 888-294-6804 for more details. Keep me posted!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: Adding minutes?
shadowfox
Member

Verizon Wireless prepaid PIN cards do in fact expire 60 days after purchase date, meaning that if you don't use the card you bought before 2 months is up, your money was wasted and your PIN is now invalid. It actually states this on those prepaid cards (you'll probably need a magnifying glass to actually be able to read it though!)

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Re: Adding minutes?
Minniehaha
Sr. Member

I use the Daily Prepaid Cards and on the back in the lower left hand corner tells you the expatration date, some go for a year. I have never had one expire in 60 days unless it was an old card. It is true if you sign up for auto pay or debit or credit card and pay you account that way you must make a cell call once every 60 days in order to keep your service, but as long as you buy the prepaid cards there is no requurement to make a cell call.

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Re: Adding minutes?
jimmyarnold
Member

ok i bought a verizon $30 verizon phone card and it will not add its saying its been redeemed but i still have no time on my phone what do i do?

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Re: Adding minutes?
vzw_customer_support
Customer Support

Hi jimmyarnold. I want to make sure you get every penny from your phone card purchase. Please call our Prepaid Customer Service at 888-294-6804, where one of our fabulous representatives will be able to get to the bottom of where your card redemption has gone.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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