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All Day!!
BlueEyes1982
Member

I have been trying to get a hold of tech support All Day!!! Called 5 different 800 numbers.. *611.. Just computer talk over & over.. Can someone help Me please!!!

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Re: All Day!!
Snn5
Sr. Leader

Tell us what the issue is and whether you are prepaid or postpaid, what phone you have or the issue with service you have.  Be specific so we can better assist.

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Re: All Day!!
BlueEyes1982
Member

**Prepaid.. & when I call any Verizon number.. It goes through the different things.. Then when it goes to connect me to a representative.. It says sorry.. Can't be completed.. I also called off of 2 other phones.. I put in my number.. I go through everything.. Same thing.. For the past 12 hours!!

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Re: All Day!!
BlueEyes1982
Member

I just switched to a HTC Desire 612.. Like 3-4 days ago..

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Re: All Day!!
Snn5
Sr. Leader

OK, but what is the issue with the phone then?  Can you not activate it, is it activated but not functioning correctly?  Specifics please.

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Re: All Day!!
BlueEyes1982
Member

It is activated.. My mobile hotspot isn't working.. It was.. I had 297 mb of data.. I added a 1G.. Cut my phone off then back on.. Hasn't turned back on since.. Just says processing.. I talked to 2 people last night about it.. They have me other numbers to call.. Then at 2 am this morning.. My calls can go through Verizon anymore.. I have looked.. Tried every number I found.. I have went through a G of data trying to look to find someone to talk to .. To help me with this.. I can't get a live person to talk to.. On technical support..

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Re: All Day!!
BlueEyes1982
Member

I called *611..888-294-6904..800-483-7456..866-875-6934..888-553-1555... Everyone leads Me through the automative stuff.. But when it should connect it says sorry..

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Re: All Day!!
Snn5
Sr. Leader

I would suggest opting for auto pay and the bonus 1GB next time for a total of 2GB on the $45 and 3.5GB on the $60.  Hotspot is included with the plan I know that much.  I might try Live Chat from a desktop computer from the Contact Us link at the top of each Verizon web page.  Sounds like provisioning for your phone is not enabled.

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Re: All Day!!
vzw_customer_support
Customer Support

Let's get you connected, BlueEyes1982, to some support. I know how important it is to get your service working as it should be. You can contact Prepay directly at 888-294-6804, then select options 4,6,4 for prompt service. I'm sure they'll get you up and running right away.


VanessaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: All Day!!
sprmankalel
Leader

Try 1-888-890-3721

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