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Announcement 19

On one of my mobile lines (out of 3) I can't make or receive ANY calls or texts. When I make a call to any number or any number calls me, we get a recording that says this caller has restrictions - Announcement 19.

This started suddenly on May 1. Verizon is absolutely clueless about what is wrong and say that they can't do anything.

Any ideas?

Re: Announcement 19
Customer Support

Hello, and thank you for bringing your concern to our attnetion. We certainly want you to be able to call and text will all your lines, and we're motivated to get to the bottom of this with you. We've sent you a private note. Please respond when you have the time, and we'll be happy to investigate this with you further.