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Around the end of the month I get an alert saying I am nearing the maximum minutes the plan allows. I check my account and that simply is not the case. Sure would like to talk to a live human being.
OldDave
Member
‎02-12-2015 05:01 PM

Around the end of the month I get an alert saying I am nearing the maximum minutes the plan allows.  I check my account and that simply is not the case.  Sure would like to talk to a live human being.

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Correct Answer!
Re: Around the end of the month I get an alert saying I am nearing the maximum minutes the plan allows.  I check my account and that simply is not the case.  Sure would like to talk to a live human being.
Snn5
Sr. Leader
‎02-12-2015 05:05 PM

It's Verizon rounding up and a reminder to refill or pay.  They do this with data too.  It isn't just lag in reporting, it's just the way Vzw does this.  A lot of customers don't watch their usage and just go with the alerts as a measuring tool, and Verizon knows it.

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Correct Answer!
Re: Around the end of the month I get an alert saying I am nearing the maximum minutes the plan allows.  I check my account and that simply is not the case.  Sure would like to talk to a live human being.
OldDave
Member
‎02-12-2015 05:37 PM

It always intimates that I will go over if I don't do something.  Seems to me if they would just tell the truth they would do themselves better.

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